We pride ourselves on excellent customer service, so if you are not entirely satisfied with your purchase or need to exchange it for a different item please email us at firstname.lastname@example.org quoting your order number, name and address, details of the product, the reason for return, and whether you require an exchange or refund. We will then advise on how next to proceed.
All items must be returned to us for an exchange or refund within 14 days from the date of its delivery to you and 21 days for all international orders.
In accordance with Distance Selling Regulations we regret to inform our customers that we cannot accept returns on bespoke or made-to-order items unless it has been identified by a reputable jeweller as faulty. For hygiene reasons, pierced earrings purchased in our boutique are also not eligible for a refund or exchange.
Returning an item is at your own cost unless faulty. We recommend that you use insured post (keeping proof of postage). The item(s) is your responsibility until it reaches us. We will contact you upon receipt of your returned goods. If you return an item without notification we will simply hold onto it and await your contact and instruction as to how you wish for us to proceed.
Goods should be returned to our flagship store. Please find the full address below:
30 Burlington Arcade,
Exchanges and refunds usually only take a few days to process. Your refund will be in full, minus postage charges, and made via your original method of payment.
1) Email us to notify us of your wish to return or exchange the item.
2) The item must be returned to us within 14 days from the date of the goods being received by you (we make allowances for Christmas and Bank Holidays etc). We allow 21 days for International orders.
3) The item is returned to us in the same condition as we dispatched it - unworn and with all the original packaging intact and any relevant security tags still in place.
For more information please see our full Terms and Conditions policy or feel free to email us at email@example.com