FAQS
Delivery & Returns
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Do you offer worldwide shipping?
Yes, we offer delivery to overseas addresses. Please allow 10 working days to receive international orders though delays at customs in the receiving country are outside of our control. Any duty and taxes incurred in the country of destination are the responsibility of the customer.
How long will my order take?
We aim to dispatch items within two working days, but please allow up to 5 working days for UK delivery. If an item is out of stock we will contact you as soon as possible.
What is your refund and exchange policy?
You have 14 days from receipt of goods to return item(s) for an exchange or refund (minus shipping costs) and providing the item is unworn.
How will I know when you have received my returned item?
We will email you when we receive your returned item safely, and inform you of how the matter is being dealt with. Please always ensure you obtain a proof of postage from the courier when returning goods to us.
Products
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Are your stones diamonds?
No. All our stones are cubic zirconia and our pearls are freshwater pearls.
What is cubic zirconia?
Cubic Zirconia is a synthetic, lab-created gemstone made of zirconium dioxide. It is optically clear, flawless and highly reflective, typically colourless, but it is available in a variety of colours and has been an important competitor to diamonds since 1976.
I have a nickel allergy, is CIRO jewellery safe?
Yes, all our jewellery ranges are nickel-safe.
What is 18 carat gold?
Carat is an old imperial way of measuring the amount of gold used in an item. 24 carat is equal to 100% gold content, therefore 18 carat is equivalent to 75%. Our items are 18 carat yellow gold plated over sterling silver.
How do I care for my CIRO jewellery?
Please see our Jewellery Care guide.
Do you offer a repair service?
No, we do not offer repairs but can arrange for ring re-sizing with an independent jeweller. Please email us at info@cirojewellery.com for more information and pricing.
In-Store
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Do you have a store?
Yes, we’re located inside the Burlington Arcade, at number 30.
Address: 30 Burlington Arcade, London, W1J 0PX.
General
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Do you offer any discount codes?
We offer a 10% discount to first-time customers who subscribe to our newsletter, both in-store and online.
From time to time, we also run special promotions, so if you haven't already, make sure to subscribe to our newsletter to be the first to hear about our latest offers.
Can I pay by credit/debit card?
Yes, you can pay by credit/debit card. We also offer other payment options such as PayPal, GooglePay and Shop Pay.