We pride ourselves on excellent customer service, so if you are not entirely satisfied with your purchase or need to exchange it for a different item please email us at firstname.lastname@example.org quoting your order number, name and address, details of the product, the reason for return, and whether you require an exchange or refund. We will then advise you on how to proceed.
All items must be returned to us within 14 days from the date of its delivery to you and 21 days for all international orders for an exchange or refund. We will not accept returns via our branches or concessions.
Unfortunately we cannot accept returns on bespoke or made-to-order items unless the item is faulty. If a security tag is removed, the item will no longer be eligible for a refund.
Returning an item is at your own cost unless faulty. We recommend that you use insured post (keeping proof of your dispatch). The item (s) is your responsibility until it reaches us. We will email you when your item has been received back. If you return an item without notification we will simply hold onto it and await your contact.
Exchanges and refunds usually only take a few days to process. Your refund will be full, minus postage charges, and made via your original method of payment. If an item is faulty please email us and we will contact the supplier.
1) Email us to notify us of your wish to return or exchange the item.
2) The item must be returned to us within 14 days from the date of being received by you (we make allowances for Christmas and Bank Holidays etc). We allow 21 days for International orders.
3) The item is returned to us in the same condition as we dispatched it - unworn and with all the original packaging intact and the security tags in place.
For more information please see our full Terms and Conditions policy or feel free to email us at email@example.com