DELIVERY
CIRO aims to dispatch orders within 2 working days unless there is any doubt about a delivery address, or an item is out of stock. We will contact you should that be the case.
Please allow up to 5 working days to receive your delivery within the UK and longer for international orders. Any delays incurred at customs in the receiving country is outside of our control. Delivery will be arranged to the address you specify on ordering. All orders require a full valid postcode.
Delivery Rates
We have two UK delivery options:
- Royal Mail Tracked 24 (with signature): £9.00
- Royal Mail Special Delivery (before 1pm*): £11.00 *Saturday delivery not always guaranteed
- Standard trackable delivery to Europe: £15.00
- Standard trackable delivery to Rest of the World: £20.00
If you wish to make alternative arrangements with regard to delivery please either contact us at info@cirojewellery.com or call us on (+44) 207 499 1364.
Due to the value of our items, every item will require a signature on arrival. Anyone at the specified address can sign for the parcel. We will not ship to P.O Box addresses
All orders are shipped from the UK. They may be subject to customs and VAT charges depending on the country to which they are shipped. Any duty and taxes incurred in the country of destination are the responsibility of the customer. Any delay at customs in the receiving country is outside of our control.
All time estimations are based on goods in stock. Please see our full Terms & Conditions before placing an order and feel free to contact us using the form on the Contact Us page if you have any further questions.
RETURNS
We pride ourselves on excellent customer service, so if you are not entirely satisfied with your purchase please email us at info@cirojewellery.com. Please notify us of your wish to return your item(s) by quoting your order number, full name and address.
Goods should be returned to our London store. Please find the full address below:
CIRO
30 Burlington Arcade,
London,
W1J 0PX,
United Kingdom
The item(s) is returned to us in the same condition as we dispatched it - unworn and with all the original packaging intact.
Item(s) must be returned to us within 14 days of receipt of the goods. Please note, we can make allowances for Christmas and Bank Holidays etc. We allow 21 days for International orders.
Returning an item is at your own cost unless faulty. We recommend that you use insured post (keeping proof of postage). The item(s) is your responsibility until it reaches us. We will contact you upon receipt of your returned goods. If you return an item without notification we will simply hold onto it and await your contact and instruction as to how you wish for us to proceed.
We are unfortunately unable to offer exchanges on items ordered online. Please return your original order for a refund and place a new order.
In accordance with Distance Selling Regulations we regret to inform our customers that we cannot accept returns on bespoke or made-to-order items unless it has been identified by a reputable jeweller as faulty.
Refunds usually only take a few days to process. Your refund will be in full, minus postage charges, and made via your original method of payment.
CIRO Boutique - Burlington Arcade
In the unlikely event that you are unhappy with your in-store purchase, we will exchange the item(s) for you, providing the item is returned unworn within 14 days, accompanied by a receipt.
In the interests of hygiene we cannot accept returns of pierced earrings – this does not affect your statutory rights.
Items purchased in the sale are non-returnable.
For more information please see our full Terms and Conditions policy or feel free to email us at info@cirojewellery.com